This policy was last modified on January 4th, 2021.

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you when you are visiting this site.

Definitions

When we say ‘we’ or ‘us’ we are referring to Diana Bell.

If we say ‘policy’ we are referring to this privacy policy.

The type of personal information we sometimes collect

We sometimes collect certain personal information about the users of our website.

The most common types of information we collect include: contact details, email addresses, IP addresses and web analytics data. 

How we collect personal information

We collect personal information directly when you provide it to us via questionnaire or contact form submission and automatically when certain web analytics is recorded as you navigate through our website.

How we use personal information

We will use your personal information to:

      a. manage our relationship with you, e.g. by responding to your comments or queries submitted to us via our website

      k. improve our understanding of how our website is used by users

      l. for the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation

When we disclose your personal information

We will never share your information with a third party unless authorised by you except where we are authorised or required by law to do so

Where we transfer and/or store your personal information

We are based in the UK so your data will be processed in the UK. 

How we keep your personal information secure

Your personal information is stored on secure servers that are managed by our service providers. Personal information that is stored or transmitted is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How you can access your personal information

You have the right to make a request to access the personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time. To make an access or correction request, contact us using the contact details at the end of this policy.

Choices regarding your personal information

Where we have your consent to do so (e.g. if you have requested to receive information from us), you can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our website may not work properly in your case.

Cookies and web analytics

For more information about how we use cookies see our Cookie Policy below.

When you visit our website, there’s certain information that’s recorded which is generally anonymous and does not reveal your identity. This could include:

    a. your IP address or proxy server IP address

    b. the domain name you requested

    c. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection

    d. the date and time of your visit to the website

    e. the length of your session

    f. the pages which you have accessed

    g. the number of times you access our site within any month

    h. the file URL you look at and information relating to it

     i. the website which referred you to our website

     j. the operating system which your computer uses

How long we keep your personal information

We retain your personal information for as long as is necessary to provide our services to you, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

If we decide to change our privacy policy, we will update the modification date above.

Policy changes will apply only to information collected after the date of the change.

Cookie Policy

What are Cookies

Cookies are a small data file sent from a server to your web browser or mobile device that is stored on your browser cache or mobile device. There are ways you can control your cookies preferences and set whether you want to accept or reject cookies (see what your options are below).

What are they for?

To allow our website to function correctly.

To understand how our website is functioning and to make improvements in performance and our services.

To enhance your experience on our website and provide functionality.

To gather relevant data that helps us understand how our website is being used.

Your options

You can change your web browser’s settings to reflect your cookie preferences.

How you can contact us

If you have any questions about our Privacy Policy or the way in which we have been managing your personal information, please contact us: diana@dianabell.co.uk